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IT support For your business

As a Develit client, you always have access to our support team for everything from bug reporting and IT assistance to license management. Whether over the phone, via remote access, or in person at your office, we ensure you receive the support that best aligns with your business's unique requirements.

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IT support For your business
About services

Experienced and personal support

At our support center, you will be greeted by seasoned IT professionals who are well equipped to use their expertise to answer all your questions as quickly as possible. With a professional approach, we ensure that expectations regarding functionality, security, and quality are consistently met while proactively safeguarding our customers' IT environments. This means we can quickly identify problems and stay available. Our support team is made of dedicated and highly skilled individuals.

E2E approach to support
E2E approach to support

Develit's talent pool consists of experts with a proven track record in managing diverse IT landscapes. Their knowledge ensures reliable support solutions, precisely tailored to your unique IT requirements.

Cost-effective and agile support
Cost-effective and agile support

Unlock professional support that will help you reduce costs and keep your team focused.

Boosted scalability
Boosted scalability

As businesses expand and adapt, their needs evolve. Develit adjusts its services accordingly, ensuring seamless alignment with your requirements.

Our services

Support services

We are a trusted partner for IT support for companies and businesses, deliver professional know-how, efficient practices and end-to-end application maintenance, tailored to your business and technology requirements.

Basic technical support

Companies can request consultations with the company's specialists on matters related to software development or maintenance.

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Outsourcing IT Operations

Leave the management of your IT infrastructure in the hands of Develit experts.

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Technical Support for Microsoft Products

Our services focus on enhancing the maturity, stability, performance, and security of infrastructure built on Microsoft technologies.

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Technical Support

We ensure integrated IT solutions as an established service provider. Our proficiency includes servers, infrastructure, and security, ensuring a stable and secure IT environment.

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CSP Support

With our CSP support services, you can smoothly manage cloud solutions, licensing, VMs, and subscriptions. We do so while optimizing cost, ensuring compliance and routing any trouble you may have as quickly as possible. Our experience enables you to harness cloud capabilities while you concentrating on your own business.

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If you have some specific request - write to us

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Technical issues, whether minor or major, shouldn’t interrupt your workflow. With IT support, you get prompt assistance both online and on-site whenever necessary.

Support via the Internet
By phone
By email
our process

An IT support agreement keeps your business moving

We provide telephone support, remote support, consulting, and an on-call phone service where required, as per our service agreement. We will evaluate your current setup and explore possibilities to optimize your IT infrastructure, whether you are looking for a rebuild or restructuring

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1
Fault report

You can submit an fault report via phone, email, or through our online form, which is tailored specifically for you and your needs.

2
Case created

We internally create a case and assign a dedicated IT consultant to handle it.

3
Action

The IT consultant will reach out to you and attempt to resolve the issue via phone or remote support. If the problem cannot be resolved remotely, we will schedule an on-site visit and send a consultant to assist you.

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case study

Our Resent Case Study

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AI

Tool Metrica

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Automotive

Cardia

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Mobile applications

Microdeb

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AI

MVVF

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our partners

Our partners

Our extensive partnership network includes cross-industry, financial services, and automotive industry partners

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our achievements

Geography and numbers

14
projects

We are curating 14 software development projects at the moment.

16
Countries

Our software development services are used in 16 different countries.

80
employees

There are 80 talented workers in our software development team.

Geography and numbers
OUR TECH STACK

The tech behind our products

Our team of developers brings extensive experience in  advanced technologies, enabling us to design a customized tech stack that perfectly aligns with your project’s requirements.

Angular
React
Vue
Next.js
Single-Spa
Alpine.js
Flutter
industries in which we work

Industry Expertise

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Fintech

Fintech

We create user-friendly solutions for the financial technology sector. Our proficiency in cybersecurity and AI sphere enables us to develop ground-breaking technologies that revolutionize the FinTech industry.

Logistics

Logistics organizations depend on us to develop automated logistics platforms, fleet management systems, and effective supply chain solutions. We enable logistics companies to improve visibility, streamline processes, and provide seamless experiences all the way through the supply chain. 

Telemetry

We work with telemetry providers to provide sophisticated platforms for analytics, real-time monitoring, and data collection. Our tailored software solutions improve data quality, maximize efficiency, and offer practical insights to a variety of industries, including the automotive and healthcare sectors.  

Transport

Our customized software solutions are used by transportation companies to track shipments, manage fleet operations, improve routes, and expedite dispatch procedures. 
We provide digital tools to the transportation sector that improve logistics effectiveness, lower expenses, and guarantee on-time delivery.  

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our support

Growing
Your Business
Together

 

 

Our partnership is built on a commitment to your success. We are accountable for making sure each step is in line with your goals, so you will stay informed and involved with every stage in the process. Our team of professionals, with expertise ranging from IT architecture to tailored IT support solutions, delivers clarity that empowers professionals to make the best decisions. We aspire to provide you with meaningful outcome that will scale your growth and sustainability

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Commitment to Quality

We ensure transparent communication and seamless collaboration at every stage of the project.

Comprehensive Expertise

We offer valuable insights across multiple areas, from design to development and support.

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cost calculation

How to calculate the cost of IT support?

Your IT services cost may vary depending on several aspects like the size of your organization, how complex your IT infrastructure is, what type of services you need, etc. Analyzing these areas will assist you in creating a personalized budgeting system to guarantee your company receives the appropriate level of ongoing, reliable, and efficient IT support.

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Company size and number of users
Company size and number of users

The more employees and workstations, the higher the cost of support.

Type and complexity of infrastructure
Type and complexity of infrastructure

The number of servers, workstations, network devices, and their complexity directly impact the price.

Scope of services provided
Scope of services provided

Services may include hardware maintenance, software management, user support, monitoring, backups, etc.

Availability and response time
Availability and response time

24/7 support costs more than services provided during standard working hours.

Level of service personalization
Level of service personalization

Custom solutions for businesses are usually more expensive than standard packages.

Required level of security
Required level of security

Support that includes cybersecurity, regular updates, and monitoring increases overall costs.

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reviews

Discover what our
customers have to say

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Roy Oro
R
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Roy Oro
Founder, Jobb Store i Sverige AB

«They were always willing to go the extra mile to make sure that we were satisfied with the final product. With the new system, the client noticed an influx of job seeker registrations, job openings, and job application submissions. Develit did an exceptional job of managing the project — no deadlines were missed, and they stayed within budget.»

Custom Software 
Development
UX/UI Design
Web Development
Henrik Ahnkron
H
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Henrik Ahnkron
Product Manager, WeAudit Sweden AB

«They were very customer-oriented and service-minded. Develit delivered everything on time, and their work was positively received by the internal staff. The customer-oriented team worked collaboratively and managed their tasks effectively. Their ability to transform the client's vision and goals into well-performing solutions made them stand out.»

Custom Software 
Development
UX/UI Design
Web Development
Alexander Petersson
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Alexander Petersson
CEO, Gelios

«Develit has successfully delivered the device's hardware design and achieved a manufacturing capacity of over 2,000 units per month. The team also developed the device's management software with a user-friendly interface. Develit showed exemplary project management and responsiveness.»

Custom Software 
Development
UX/UI Design
Web Development
Jonas Magnusson
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Jonas Magnusson
CEO, COT Sverige AB

«The new system has helped the client improve their internal processes across various departments. They've also seen an increase in orders through their website. Develit works closely with the client, touching base regularly to provide updates and feedback. They're also timely with their outputs.»

Custom Software 
Development
UX/UI Design
Web Development
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faqs

Frequently asked questions

Find all the essential details about our services in one place. Still have questions? Feel free to chat with our team for assistance.

How much does your IT support cost?

The pricing of our support services is based on several factors, including business size, required services, number of locations, and support hours needed. Develit provides in-depth consultations exploring current IT-implemented solutions and pinpointing any technical deficiencies or challenges. This way, you get a clear quote for a full IT support service, which strengthens your organization’s productivity, reliability, and security.

If we already have an IT team in-house, why would we need IT support?

Develit partners with organizations that have in-house IT teams and dedicated resources, offering co-managed support to enhance their capabilities. We provide specialized business IT assistance, including escalation paths, out-of-hours support, platform and security monitoring, hardware and software licensing resale, and project management for new implementations.

Does Develit provide both remote and on-site IT support?

Develit enables remote support by default. We ensure that clients use the cloud-based technology we have in our own system to allow our engineers effectively remote manage systems. Most with just a few clicks, and in the case of a support request we get instant access to desktops, laptops, servers, infrastructure, firewalls, websites, portals, and elsewhere with little to no wait time associated with on-site visits. Support on-site is not included in our standard support plans, however we have a sufficient number of engineers who can be available and help on an ad hoc basis hourly.

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